Expert Construction Inc
15/03/11 09:32
Hardwood Floor Website Templates
09/03/11 15:09
Hardwood Floor Contractors Websites, Website Templates For Sale!
WOW Only
SAMPLE WEBSITE CLICK HERE Read More...
WOW Only
SAMPLE WEBSITE CLICK HERE Read More...
Hardwood Refinishing Seattle
20/12/10 08:55
Sanding provides a method for smoothing an installed floor, compensating for unevenness of the subfloor. Additionally, sanding is used to renew the appearance of older floors. Sanding using successively finer grades of sandpaper is required to ensure even stain penetration when stains are used, as well as to eliminate visible scratches from coarser sandpaper grades used initially. Prior to modern polyurethanes, oils and waxes were used in addition to stains to provide finishes. Beeswax and linseed oil, for example, are both natural crosslinking polymers are hardened over time Read More...
5 Tips to Help You Capture New Business Through Customer Service
20/12/10 08:37
1. Know Your Customer
To serve a customer, you have to know what he or she wants. Ideally, we could all hire a market research firm to find out everything we want to know about our customers. If this is an option, take it. However, not everyone or every business can afford to. There are still other options. Every time you engage with your customers, you should be learning something new about them. The more you know about your customer, the better prepared you will be to serve them.
2. Engage Your Customer Whether its through email marketing, monthly luncheons, cocktail hours, or phone calls, your customers have to know you're available for them. The more often you connect with your customers, the more they trust you. The more they trust you, the more they will view you as a trusted advisor. Then, you can leverage your knowledge and contacts to add value to the relationship, which in turn, makes them more loyal.
3. Measure Your Customer Service How the heck do you measure something that is intangible? There is no cut and dry way to do it. However, there are plenty of resources that can help. One great book that is widely referred to, is The Ultimate Question. In addition, you know your business. Be creative. Think outside the box and come up with internal activities that impact customer service and measure those activities.
4. Just Say "No" When your customer comes to you and asks if you can provide something for them, make sure you can, before you say yes. If its outside of your core competency, you will likely under-serve them and it will damage your relationship. They will trust and respect you much more if you're up front with them and can refer them to a subject-matter expert.
5. Answer Your Phones Last, but not least, answer your phones. The #2 gripe by American consumers, according to a January 2010 Consumer Reports article, is not getting a live person on the phone. Nobody likes being put in voice mail jail. If you do use an auto-attendant, make sure its user-friendly. The best solution, of course, is to have a live, friendly, knowledgeable person answer the phone. If you can't afford to hire someone, you can check into hiring an answering service. An answering service can act as an extension of your business, for less than half the cost of a receptionist. And, an answering service works 24X7, won't call in sick, play solitaire, or check Facebook.
Randy Munden Advertising http://nwads.co
Our Website Contractors Marketing
2. Engage Your Customer Whether its through email marketing, monthly luncheons, cocktail hours, or phone calls, your customers have to know you're available for them. The more often you connect with your customers, the more they trust you. The more they trust you, the more they will view you as a trusted advisor. Then, you can leverage your knowledge and contacts to add value to the relationship, which in turn, makes them more loyal.
3. Measure Your Customer Service How the heck do you measure something that is intangible? There is no cut and dry way to do it. However, there are plenty of resources that can help. One great book that is widely referred to, is The Ultimate Question. In addition, you know your business. Be creative. Think outside the box and come up with internal activities that impact customer service and measure those activities.
4. Just Say "No" When your customer comes to you and asks if you can provide something for them, make sure you can, before you say yes. If its outside of your core competency, you will likely under-serve them and it will damage your relationship. They will trust and respect you much more if you're up front with them and can refer them to a subject-matter expert.
5. Answer Your Phones Last, but not least, answer your phones. The #2 gripe by American consumers, according to a January 2010 Consumer Reports article, is not getting a live person on the phone. Nobody likes being put in voice mail jail. If you do use an auto-attendant, make sure its user-friendly. The best solution, of course, is to have a live, friendly, knowledgeable person answer the phone. If you can't afford to hire someone, you can check into hiring an answering service. An answering service can act as an extension of your business, for less than half the cost of a receptionist. And, an answering service works 24X7, won't call in sick, play solitaire, or check Facebook.
Randy Munden Advertising http://nwads.co
Our Website Contractors Marketing
Contractors Advertising
19/12/10 22:15
If you are a small business owner, it is important to make an effort to not only please your customers, but to treat them very well. Just like corporations, customer service is an important part of a business. By making your customers feel valued, they will continue to use your services. Consider these customer service tips to improve upon your small business customer service skills. Let your small business help bring in more happy customers.
These small business tips will help you continue improve customer service. In a world where small business owners are constantly competing with corporations and big businesses, this customer service help will make you stand out from the crowd. Customers appreciate working with small businesses that care.
- Establish a rapport. Every customer wants to know that you value them. You need to consider the relationship that you have with your clients. By maintaining a good relationship, your client will feel like you truly care about them, and will want to continue doing business with you. This is probably the most important small business advice.
- Make personal phone calls. Whenever possible, make personal phone calls to your customers. If your customer hears your voice, they will feel like your company really cares. In a world where email and other quick forms of communication are popular, you can make your small business stand out by making personal phone calls in addition to your usual communication methods.
- Distribute a Newsletter. By creating a newsletter, your customers will be better informed about your company and its happenings. Clients love when businesses stay in touch and update them on news and industry happenings.
- Acknowledge holidays and birthdays. If you really want to be set apart from the crowd, make sure to acknowledge birthdays, holidays and other special events. Customers want to know that they have not been forgotten about. This is a great way to make the day of your customers. This will help keep your customer coming back, and will continue to bring you a profit.
- Break your own rules occasionally. You will learn that there is not always one way to do something. By breaking your rules occasionally you may learn that you have kept a customer that may have otherwise left. It is important to make decisions based on each issue that is presented to you. This will enable you to keep your customers happy.
- Let your employees making customer service decisions. Teach your employees how to respect your clients. Trust in your employees and their customer service decisions. By doing this, your employees will continue to recognize customer service and the value of keeping customers happy.
- Offer Gift Certificates. If your customer is happy with your company and its services, chances are they will be likely to recommend your small business to friends and family. By offering gift certificates, you are making it easy to share your company and a way for other people to learn about your business and its many offerings.
- Give back to your community. It is important to show support for you community. Small businesses are often supported by their surrounding communities. By showing that you care, and by giving back to your community, customers will see that you care about other things other than just your business.
- Create a network.Branch out to other small businesses. Learn and share information from other businesses in your industry. There is always more to learn about your field, and by creating a network with other businesses, you will not only learn more, but your business will continue to grow.
- Spy on yourself. Consider having mystery shoppers visit your store. This will teach you both what is working and what is not. It is important to learn this in order to improve upon all aspects of your small business.
These small business tips will help you continue improve customer service. In a world where small business owners are constantly competing with corporations and big businesses, this customer service help will make you stand out from the crowd. Customers appreciate working with small businesses that care.
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